Terms of service
These terms apply when you create a Callfort account or use the service. By signing up you agree to them on behalf of your business. Read them together with our privacy notice.
The service
Callfort gives your business an AI assistant that answers calls on a phone number we provide, uses the documents you publish to answer questions, sends you summaries, and places calls to your customers when you ask. You manage it from the control panel, WhatsApp, Telegram or a connected AI app.
Pilot
The service is in a pilot phase. Features may change, and we do not promise any particular availability. Calls can be missed or interrupted during maintenance or provider outages. Do not rely on Callfort for emergency calls or as your only way to be reached.
Your account
- You must be at least 18 and authorised to act for your business.
- Keep your sign-in secure. You are responsible for activity on your account.
- Give accurate business information and keep the documents you publish correct and up to date. The assistant answers from what you publish.
Acceptable use
You may not use Callfort to:
- make marketing, sales or unsolicited calls, or call anyone who is not your customer;
- harass, deceive or impersonate anyone, or hide that callers are speaking with an AI;
- handle data you have no right to process, or break any law, including data protection and telecoms rules.
You are responsible for the calls you ask the assistant to make and for telling your customers how you handle their information.
AI limitations
The assistant can make mistakes. It is designed to answer only from your published documents and to pass on what it cannot answer, but you should review call summaries and confirm anything important with your customer. The assistant does not book appointments, take payments or make commitments on your behalf unless you have set that up and confirmed it.
Phone numbers
The phone number assigned to your business is provided by Callfort and remains ours. If your account is closed or expires, the number stops routing to your assistant and may later be reassigned after a quarantine period.
Trial, fees and cancellation
- New accounts start with a free trial that includes a limited number of call minutes.
- Paid plans are billed in advance through Stripe and include call minutes for each billing period. Prices are shown before you subscribe.
- You can cancel at any time from the billing portal. Service continues to the end of the paid period.
- If a payment fails and is not resolved within 7 days, the account may be paused.
Your content
You keep all rights to your documents and data. You allow us to use them only to run the service for you.
Suspension and termination
We may suspend or close an account that breaks these terms or puts other users or the platform at risk. Where we can, we will tell you first. You can close your account at any time.
Liability
The service is provided as is during the pilot. To the extent the law allows, we are not liable for lost business, lost profits or indirect losses, and our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Changes
We may update these terms. We will email account owners about significant changes before they take effect.
Governing law
These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction.